Spectrum Cable-Internet Outage Across the Northeast

Linda Coan O'Kresik | BDN

Linda Coan O'Kresik | BDN

Spectrum customers throughout the northeast experienced service issues Saturday. Customers lost service in Upstate New York, New Hampshire and Maine, Spectrum said. In a tweet sent less than two hours later, Spectrum said the company's fiber optic network had been damaged, leaving customers without service in New Hampshire as well as Maine.

Spectrum customers in ME lost TV and internet service for several hours during the ice storm Friday before it was restored in the evening.

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As of 5 p.m. Saturday, the services were restored, according to Charter Communications' Lara Pritchard, senior director, communications NE.

There was also a problem with the over-the-air signal of WXXI-TV on Saturday afternoon, which was apparently related to the Spectrum outage. We are working to restore service as soon as possible and appreciate your patience.

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Friday's storm coated Maine's trees and power lines with a heavy glaze of ice, and on Saturday the snap of branches could be heard periodically on a walk through nearly any neighborhood. The second damaged fiber affected Spectrum's network redundancy, which led to the loss of services. The first location was damaged by severe weather in the area, she said.

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